In New Jersey, Macy's department stores in Bridgewater Commons, Freehold Raceway Mall, the Mall at Short Hills in Millburn, and Willowbrook Mall in Wayne will feature the shops. Macy's has launched Story across 36 of its department stores nationwide. “The discovery-led, narrative experience of Story gives new customers a fresh reason to visit our stores and gives the current Macy’s customer even more reason to come back again and again throughout the year,” said Jeff Gennette, Macy’s chairman & chief executive, in a statement announcing the roll-out. Since the Story stores' products are not accessible on the Macy's website, the only way to truly experience the concept is in person. Macy's is hoping that Story will provide consumers a new reason to come to its stores, as legacy retailers struggle to attract shoppers who have been lured away by online shopping. The store's inaugural theme, "Color," will run through June 26. The 1,500-square-foot Story shops will be housed within existing Macy's department stores, and will offer shoppers a narrative-driven retail experience, where products and programs are selected around an editorial theme that changes every few months. Two Macy's department stores in North Jersey and one in Westchester County now feature the chain's new in-house shop called Story, as the retail giant tinkers with ways to lure shoppers to its stores. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.Watch Video: Could heading to the store save you money? It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Ability to assess customer needs and make recommendations.Excellent customer service, communication, organizational skills and time management skills.0-1 years retail experience Cosmetic experience preferred.Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs.Own and achieve individual sales goals and contribute to team sales goals.Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales.Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty.
Ability to serve multiple customers at peak times, without compromising their experience.Sample products as applicable to drive loyalty and repeat business.Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation.Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection.Excellent communication skills to be performed daily.Self-starter, able to work independently and as part of a team and must have good time management skills.They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. The Artist is responsible for the superior service ambassadorship expected from all employees.